If your delivery address is outside the UK you may be subject to any import taxes & fees, which are charged once a shipment reaches the destination country. You will now NOT be charged VAT at our checkout (where UK VAT is applicable), but you will be required to pay your country’s taxes on arrival.
Any additional charges for customs clearance must be handled by the customer.
Official Statement on Overseas Taxes and Duty:
Please be aware that your order may be subject to import duty / taxes into your country. This is your responsibility and we cannot be liable for the fee. Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.
OTE Sports Limited offer free 2-4 day delivery to UK Mainland addresses on all orders over £35.00. Deliveries are normally received in two to four working day for orders received before 1pm. Orders placed after 1pm during the week or at Weekends / Bank Holidays are processed and dispatched the next working day.
UK Mainland orders under £35.00 will be charged a shipping and handling fee of £3.80 for the 2-4 day service.
OTE Sports Limited also offer an Express 24 hour delivery (when placed Monday to Thursday before 1pm) service to UK Mainland address. This service will be free for all orders over £75. This excludes Northern Ireland.
UK Mainland orders under £75 on Express Delivery will be charged a shipping and handling fee of £5.99 for the 24 hour service.
Scottish Highlands & Northern Ireland:
Now FREE when you spend over £35
Deliveries under £35 to Northern Ireland, Aberdeen & Scottish Highlands are charged at £4.50
UK Non-Mainland & Exceptions :
Now FREE when you spend over £50
Deliveries under £50 to Scottish Islands, Isle of Man, Isle of Wight, Channel Islands and the Scilly Isles are charged at £5.50
Deliveries are normally within 2 – 4 working days.
Republic of Ireland:
Unfortunately shipping to the Republic of Ireland has had to be temporarily suspended due to customs no longer accepting food produce. We’re currently working on how to overcome this, and will reinstate shipments once this has been resolved.
For Mainland Europe orders typically take 2-6 working days.
£12.00 International Shipping applies to the following Countries (2 -6 day service) or FREE on orders over £75.
Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Slovakia, Spain, Portugal, Greece, Poland, Sweden, Slovakia, Slovenia, Croatia, Finland, Hungary, Bulgaria, Romania, Switzerland, Lithuania & Estonia.
Our delivery service requires a signature upon delivery, our courier will leave notice if the attempted delivery is unsuccessful. Normal delivery hours are between 08:00hrs and 18:00hrs. If our courier is unsuccessful with the delivery the parcel will be returned to the OTE Bunker. Upon receipt of the returned parcel OTE will notify you and make alternative arrangements for the re-delivery.
It is in the customers best interests (not mandatory) to provide a current email address and mobile phone number in order that our courier can provide up to date delivery and tracking information. If a mobile phone number is provided our courier will send an SMS message with details of your 1 hour delivery window on the scheduled day of delivery.
There is no guarantee of next day delivery, orders placed before 1pm (Monday-Friday) are dispatched from our warehouse on the same day, subject to stock availability and any security checks. There may be delays in despatching your order when we are very busy – please bear with us our
courier will use their best endeavours to deliver next day. For some parts of the country delivery may take 2-3 days, particularly in the more remote areas of the Highlands.
When your order is dispatched you will be receive a confirmation e-mail from OTE Sports.
We also use a courier service for the majority of International orders. For mainland Europe orders typically take 2-6 days, Worldwide destinations may take longer. Further delays can occur at the customs and Import Offices of the destination country – unfortunately this is beyond our control. The customer may also be responsible for any Import duty.
We can ship to BFPO addresses via Royal Mail. For active combat zones there is a strict 2 kg weight limit, please take this into account when placing your order.
Due to changeable International Import restrictions in certain Worldwide territories it may be necessary to contact the OTE team to discuss specific order requirements.
Please call +44 (0) 113 345 1710 or email OTE Sports at the firstname.lastname@example.org with your enquiry and we will endeavour to help.